In the years since we first launched YippieMove, we’ve been contacted by numerous customers asking us to accept PayPal. While we have accepted PayPal from a few clients who were based in countries where Google Checkout wasn’t supported, this is rare (and we’ve transferred the funds away from PayPal quickly). Generally clients who are asking to use PayPal do not fall in this category.

There is however a very good reason why we do not accept PayPal payment: it’s simply not a good experience. It’s not good for our customers, and it’s not good for us. PayPal has a well established record of mistreating its customers with little or no recourse. Once PayPal has arbitrarily frozen the money of a customer, whether it’s a merchant or private user, they provide virtually no recourse. There is no-one you can call, they are not regulated like a bank, and there is no ombudsman. Your money is simply beyond your reach, at the mercy of a few moody customer service reps.

That’s just not an experience we want to provide to our users. Nor, frankly, one we can accept for our own business.
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